Job Description
About the Role: Responsible for investigating potential external fraud incidents related to the bank and the banks customers. Collects and retains documentation related to investigations, documents investigation results and may file reports in accordance with bank regulations and compliance requirements. Assists in the recovery of funds as necessary and provides guidance to business units related to fraud incidents. Job may be approximately 50% administrative and 50% investigation dependent on business need. Administrative duties include assigning fraud incident referrals (FIRs), processing losses & financial transactions, processing mail, general ledger reconciliation, group email monitoring and responses, and other duties as assigned.
- Partners with branch managers, associates and various business lines of the bank to prevent and reduce fraud losses.
- Conducts investigations to identify fraud transactions, identity theft, and elder abuse.
- Writes investigative reports based on investigation analysis and findings.
- Analyzes customer accounts during investigations for fraud.
- Interacts with all levels of law enforcement and government agencies, provides loss documentation and digital evidence as requested.
- Files reports for cases meeting criteria established by FinCEN.
- Administrative Duties: Processing financial transactions (losses and checks), assigning fraud incident referrals.
- Recommends changes in policies and procedures according to loss trends detected throughout the bank.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become "Business Bank of Choice"
- May perform other duties as assigned to include general ledger reconciliation, processing mail (incoming & outgoing), group email monitoring & responses and any other business needs that arise.
About You: - 2 years bank experience in retail operations, bank operations, or fraud required
- Has knowledge of commonly used concepts, practices, and procedures within fraud industry. Relies on instructions and pre-established guidelines to perform the functions of the job.
- Familiarity with Sharepoint, Excel, and Word.
- Demonstrates strong written and communication skills.
- Ability to multitask and prioritize.
- Ability to train and present to small and large audiences or has the interest in learning to train and present.
- Knowledge and proficiency in current Columbia Bank core and related systems (FIS Banking Portal, FIS Teller, Concierge, Image Center, etc.) preferred
- Occasional travel may be required.
The pay range for this role is $26.00 - $32.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
6610 SW Cardinal Lane 2nd Floor Tigard OR 97224
Our Benefits: We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
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